YoCoast Play Café – Booking Terms & Conditions

On this page

• Bookings & Payments
• Cancellations & Amendments
• Arrival
• Rules of Play
• Health & Safety
• Allergies
• Photography & CCTV
• Personal Belongings
• Liability
• General

Good to know before you book

• All bookings are non-refundable.
• Bookings may be amended up to 24 hours before the session start time, subject to availability.

Read the full cancellation policy →

Bookings & Payments

• All bookings must be paid in full at the time of booking unless otherwise agreed.
• All bookings are subject to availability.
• A booking confirmation will be sent via email once your booking has been successfully completed.
• Session times are fixed and cannot be extended due to late arrival.

Cancellations & Amendments

• All bookings are non-refundable.
• Bookings may be amended up to 24 hours before the session start time, subject to availability.
• Where at least 24 hours’ notice is given, we may offer to transfer your booking to another available session or issue a booking credit at our discretion.
• Cancellations or amendments made within 24 hours of the session, or failure to attend, will result in the full booking fee being forfeited.

Arrival

• Please arrive 5–10 minutes before your booked session.
• Late arrivals may reduce your available play time and sessions cannot be extended.

Rules of Play

To ensure everyone has a safe and enjoyable visit, the following rules apply:

• Children must be supervised at all times by a responsible adult aged 18 or over.
• The recommended maximum age for the soft play is 8 years.
• YoCoast reserves the right to refuse entry to children who exceed any published height restrictions where applicable.
• Socks must be worn by all children and adults entering the play area.
• Socks are available to purchase from reception if required.
• Shoes must be removed before entering the play equipment.
• No food or drink is permitted within the soft play area.
• Only food and drinks purchased at YoCoast may be consumed on the premises, except baby food, baby bottles or food required for medical reasons.
• Please respect other guests, staff and equipment at all times.
• Any behaviour considered unsafe, abusive, aggressive or likely to endanger others may result in those involved being asked to leave without refund.
• Five minutes before the end of each session, our tidy-up song will be played to help prepare everyone for the end of play.

Health & Safety

• Parents and guardians remain responsible for the welfare and behaviour of the children in their care at all times.
• Children should use equipment appropriate to their age, size and ability.
• Please report any accidents, spillages or safety concerns to a member of staff immediately.
• Children who are unwell, or who have experienced sickness or diarrhoea within the previous 48 hours, should not attend.
• We recommend that jewellery, badges and items with sharp edges are removed before using the play equipment.

Allergies

• Please inform a member of staff of any allergies or dietary requirements before ordering.
• Whilst we take every care when preparing food and drinks, we cannot guarantee a completely allergen-free environment.

Photography & CCTV

• Photography of your own children is permitted, however we ask that you are respectful of the privacy of other guests.
• CCTV operates throughout YoCoast for the safety and security of our customers, staff and premises.

Personal Belongings

• Personal belongings are left entirely at the owner’s risk.
• YoCoast accepts no responsibility for the loss, theft or damage of personal belongings.

Liability

• Use of the play facilities is undertaken at your own risk.
• YoCoast accepts no liability for any injury or loss unless caused by our negligence.